Notices of Non-compliance, Notices to Agree and Sanctions in Royal Freemasons Sale

Service Provider: Royal Freemasons

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Non-Compliance Notices

Details
Status Status Current
Date notice sent Date notice sent 16/06/2021
Reason(s) for notice Reason(s) for notice A non-compliance notice was issued to the approved provider for failure to meet the following Quality Standards set out in Schedule 2 to the Quality of Care Principles 2014:
Standard 2 – Ongoing assessment and planning with consumers(3) (c)
(3) (d)
(3) (e)
Standard 3 – Personal care and clinical care(3) (a)
(3) (b)
(3) (c)
(3) (d)
(3) (e)
(3) (f)
(3) (g)
Standard 4 – Services and supports for daily living(3) (a)
(3) (c)
(3) (f)
Standard 6 – Feedback and complaints(3) (c)
(3) (d)
Standard 7 – Human resources(3) (a)
(3) (c)
(3) (d)
(3) (e)
Standard 8 – Organisational governance(3) (a)
(3) (b)
(3) (c)
(3) (d)
(3) (e)
Outcome Outcome

Sanctions and Notices to Agree

Details
Status Status Current
Sanction or Notice to Agree applied Sanction or Notice to Agree applied The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of three (3) months.

Other requirements:
  • appoint, at its expense, an eligible adviser to assist it to comply with its responsibilities: this appointment must be made by 5:00pm on 14 April 2022; and the adviser must be appointed for a period of at least six (6) months ceasing on 11 October 2022.
  • provide, at its expense, training for its officers, employees and agents as specified below and to demonstrate that it has provided that training.
This training should include, but not be limited to:
  • safe and effective clinical care and personal care including pain management, wound management, falls management, continence management, behaviour management, incident reporting (including compulsory reporting obligations) and staff training relating to elder abuse;

The Provider must provide a written training plan to the Commission by 29 April 2022 and written evidence of successful completion of the specified training by 3 October 2022.
 
  • participate in fortnightly teleconferences with the Commission and ensure a fortnightly written report is prepared and provided to enable the Commission to monitor the provider’s progress towards returning to compliance.
Sanction or Notice to Agree date Sanction or Notice to Agree date 11/04/2022
Expiry date Expiry date 11/07/2022
Reason(s) for sanction or notice to agree Reason(s) for sanction or notice to agree The Aged Care Quality and Safety Commission identified that there is an immediate and severe risk to the safety, health or well-being of care recipients to whom the approved provider is providing care.

Failures of relevance to the decision to impose the sanction are:

Standard
Standard 1 – Consumer dignity and choice (a) (c)
Standard 2 – Ongoing assessment and planning with consumers (a) (b) (c) (d) (e)
Standard 3 – Personal care and clinical care (a) (b) (c) (d) (e) (f) (g)
Standard 4 – Services and supports for daily living (a) (c) (f) (g)
Standard 5 – Organisation’s service environment (b)
Standard 6 – Feedback and complaints (b) (c) (d)
Standard 7 – Human resources (a) (c) (d) (e)
Standard 8 – Organisational governance (a) (b) (c) (d) (e)
 
Current status of service Current status of service The Aged Care Quality and Safety Commission are continuing to monitor the services return to compliance.
An advisor was appointed by the approved provider on 19 April 2022.
Residents and relatives were notified on 22 April 2022.