Notices of Non-compliance, Notices to Agree and Sanctions in Bupa Waratah

Service Provider: Bupa Aged Care Australia Pty Ltd

Non-Compliance Notices

Details
Status Status Current
Date notice sent Date notice sent 19/07/2022
Reason(s) for notice Reason(s) for notice A non-compliance notice was issued to the approved provider for failure to meet the following Quality Standards set out in Schedule 2 to the Quality of Care Principles 2014:

Standard 1 Consumer dignity and choice - (a), (c)
Standard 2 Ongoing assessment and planning with consumers - (b), (c), (d), (e)
Standard 3 Personal care and clinical care - (a), (b), (c), (d), (e), (f), (g)
Standard 4 Services and supports for daily living - (a), (b)
Standard 5 Organisation’s service environment - (b), (c)
Standard 6 Feedback and complaints - (c), (d)
Standard 7 Human resources - (c), (e)
Standard 8 Organisational governance - (a), (c), (d), (e)
 
Outcome Outcome
Details
Status Status Archived
Date notice sent Date notice sent 08/12/2021
Reason(s) for notice Reason(s) for notice A non-compliance notice was issued to the approved provider for failure to meet the following Quality Standards set out in Schedule 2 to the Quality of Care Principles 2014:
 
StandardBased on the following requirements:
Standard 2 – Ongoing assessment and planning with consumers(3) (a)
Standard 7 – Human resources(3) (a)
Outcome Outcome This notice has been superseded by a further notice due to ongoing non-compliance.
 

Sanctions and Notices to Agree

Details
Status Status Current
Sanction or Notice to Agree applied Sanction or Notice to Agree applied The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of three (3) months.

Other requirements:
  • appoint, at its expense, an eligible adviser to assist it to comply with its responsibilities: this appointment must be made by 5:00pm on 15 July 2022; and the adviser must be appointed for a period of at least six (6) months ceasing on 11 January 2023.
  • give the eligible advisor all the necessary information required to provide their assistance.
  • In the event of a covid-19 outbreak, immediately implement and comply with all advice, recommendations and directions of Commonwealth and NSW health authorities.
  • provide, at its expense, training for its officers, employees and agents as specified below and to demonstrate that it has provided that training.
    • This training should include, but not be limited to: care planning, assessment and review; wound and pressure injury management; pain management; behavior management; and weight loss management.
    • The Provider must provide a written training plan to the Commission by 1 August 2022 and written evidence of successful completion of the specified training by 11 January 2023.
  • participate in fortnightly teleconferences with the Commission and ensure a fortnightly written report is prepared and provided to enable the Commission to monitor the provider’s progress towards returning to compliance.
Sanction or Notice to Agree date Sanction or Notice to Agree date 11/07/2022
Expiry date Expiry date 11/01/2023
Reason(s) for sanction or notice to agree Reason(s) for sanction or notice to agree The Aged Care Quality and Safety Commission identified continued non-compliance with the Aged Care Quality Standards and ongoing risk to care recipients’ safety, health or well-being

Failures of relevance to the decision to impose the sanction are:

Standard 2 – Ongoing assessment and planning with consumers
(3) (a)
Standard 7 – Human resources
(3) (a)
 
Current status of service Current status of service
The Aged Care Quality and Safety Commission are continuing to monitor the services return to compliance.
An advisor was appointed by the approved provider on15 July 2022
Residents and relatives were notified on 15 July 2022