Notices of Non-compliance, Notices to Agree and Sanctions in Bupa Eden

Service Provider: Bupa Aged Care Australia Pty Ltd

Non-Compliance Notices

Details
Status Status Archived
Date notice sent Date notice sent 07/09/2018
Reason(s) for notice Reason(s) for notice

A notice of non-compliance was issued to the approved provider for failure to meet the following Accreditation Standards set out in Schedule 2 of the Quality of Care Principles 2014:

Accreditation Standard 1: Management systems, staffing and organisational development

1.6 Human resource management

1.8 Information systems

Accreditation Standard 2: Health and personal care

2.4 Clinical care

2.8 Pain management

2.11 Skin care

Outcome Outcome Service has failed to meet the un-met of the Notice on Non-Compliance and has been superseded by Sanctions.

Sanctions and Notices to Agree

Details
Status Status Archived
Sanction or Notice to Agree applied Sanction or Notice to Agree applied - The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of six months.
- Revocation of approved provider status for a period of six months, unless the below conditions are undertaken
  • Appoint at their expense, an adviser to assist with complying with responsibilities in relation to care and services
  • Appoint at their expense, an administrator to assist with complying with responsibilities in relation to governance and business operation
  • To provide, at their expense, training for officers, employees and agents.  
Sanction or Notice to Agree date Sanction or Notice to Agree date 07/12/2018
Expiry date Expiry date 19/12/2019
Reason(s) for sanction or notice to agree Reason(s) for sanction or notice to agree

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Australian Aged Care Quality Agency. There were critical deficiencies at the service contributing to serious and detrimental failings in several areas including:

Accreditation Standard 1: Management systems, staffing and organisational development

1.6 Human resource management

1.8 Information systems

Accreditation Standard 2: Health and personal care

2.4 Clinical care

2.7 Medication management

2.13 Behaviour management

Additional failures of relevance to the decision to impose sanctions were:

Accreditation Standard 1: Management systems, staffing and organisational development – 3 unmet outcomes

Accreditation Standard 2: Health and personal care – 10 unmet outcomes

Accreditation Standard 3: Care recipient lifestyle – 5 unmet outcomes

Accreditation Standard 4: Physical environment and safe systems – 3 unmet outcomes.

Current status of service Current status of service

The Department and the Quality Agency are continuing to monitor the service.

A residents and relatives meeting was held on 18/12/2018.

The adviser was appointed by the approved provider on 13/12/2018.

The administrator was appointed by the approved provider on 13/12/2018.
Due to ongoing concerns identified by the Approved Provider, on 6 June 2019 the Department made the decision to extend the sanctions by 6 months, now expire 19 December 2019.

Details
Status Status Archived
Sanction or Notice to Agree applied Sanction or Notice to Agree applied
  1. Vary conditions to which the allocation of places are subject by requiring the provider to have to have the appropriate number of skilled and qualified staff in this services to ensure that services are delivered in accordance with the Accreditation Standards.
  2. Suspend the allocation of all vacant places and will continue to take effect progressively at the specified services when each allocation place becomes vacant.
  3. Revoke the vacant places if the services are closed.
Sanction or Notice to Agree date Sanction or Notice to Agree date 19/03/2019
Expiry date Expiry date 19/12/2019
Reason(s) for sanction or notice to agree Reason(s) for sanction or notice to agree

The department is concerned about the extremely high level of non-compliance across all standards identified by the Quality Agency at previous visits to the services.

The Department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

1.6 Human resource management

Accreditation Standard 2: Health and personal care

2.4 Clinical care

2.8 Pain management

2.11 Skin care

 

Additional failures of relevance to the decision to impose sanctions are:

1.1 Continuous improvement, 1.2 Regulatory compliance, 1.3 Education and Staff development, 1.8 Information systems, 2.1 Continuous improvement, 2.2 Regulatory compliance, 2.3 Education and staff development, 2.5 Specialised nursing care needs, 2.9 Palliative care, 2.12 Continence management, 2.13 Behavioural management, 3.1 Continuous management, 3.2 Regulatory compliance, 3.3 Education and staff development, 3.4 Emotional support, 3.6 Privacy and dignity, 3.7 Leisure interests and activities, 4.3 Education and staff development, 4.5 Occupational health and safety.

Current status of service Current status of service

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

The adviser was appointed by the approved provider on 9 April 2019.

The administrator was appointed by the approved provider on 9 April 2019.