Notices of Non-compliance, Notices to Agree and Sanctions in Bupa Woodville

Service Provider: Bupa Aged Care Australia Pty Ltd

Non-Compliance Notices

Details
Status Status Current
Date notice sent Date notice sent 26/08/2022
Reason(s) for notice Reason(s) for notice A non-compliance notice was issued to the approved provider for failure to meet the following Quality Standards set out in Schedule 2 to the Quality of Care Principles 2014:
 
Standard 3 – Personal care and clinical care
(a)
Standard 5 – Organisation’s service environment
(b)
Standard 7 – Human resources
(a)
Standard 8 – Organisational governance
(d)
Outcome Outcome

Sanctions and Notices to Agree

Details
Status Status Current
Sanction or Notice to Agree applied Sanction or Notice to Agree applied The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of three (3) months.

In order to avoid the imposition of a revocation sanction under section 63N of the Aged Care Quality and Safety Commission Act 2018, the approved provider is required to agree to the following in writing by 5.00pm on 29 October 2022:
  • appoint, at its expense, an eligible adviser to assist it to comply with its responsibilities: this appointment must be made by 5:00pm on 31 October 2022; and the adviser must be appointed for a period of at least six (6) months ceasing on 28 April 2023.
  • give the eligible advisor all the necessary information required in order to provider their assistance.
  • provide, at its expense, training for its officers, employees and agents as specified below and to demonstrate that it has provided that training. This training should include, but not be limited to: wound management, pain management, documentation, dignity and respect, incident reporting requirements;
    • The Provider must provide a written training plan to the Commission by 7 November 2022 and written evidence of successful completion of the specified training by 28 April 2023.
  • participate in weekly teleconferences with the Commission and ensure a weekly written report is prepared and provided to enable the Commission to monitor the provider’s progress towards returning to compliance.
  • provide the Commission with a written update within 24 hours of receiving this Notice advising how the immediate and severe risk identified will be resolved.
Sanction or Notice to Agree date Sanction or Notice to Agree date 28/10/2022
Expiry date Expiry date 28/04/2023
Reason(s) for sanction or notice to agree Reason(s) for sanction or notice to agree The Aged Care Quality and Safety Commission identified that there is an immediate and severe risk to the safety, health or well-being of care recipients to whom the approved provider is providing care.

Failures of relevance to the decision to impose the sanction are:
 
  • failure to comply with section 54-1(1)(b) of the Aged Care Act to maintain an adequate number of appropriately skilled staff to ensure the care needs of care recipients are met;
  • failure to comply with the following Aged Care Quality Standards:

Standard 1 Consumer dignity and choice - (a)
Standard 2 Ongoing assessment and planning with consumers - (a)
Standard 3 Personal care and clinical care - (b)
Standard 4 Services and supports for daily living - (c)
Standard 5 Organisation’s service environment - (b)
Standard 7 Human resources - (a)
Standard 8 Organisational governance - (d), (e)
Current status of service Current status of service The Aged Care Quality and Safety Commission are continuing to monitor the services return to compliance.
An advisor was appointed by the approved provider on 28 October 2022.
Care recipients and representatives were notified on 4 November 2022.