Notices of Non-compliance, Notices to Agree and Sanctions in Bupa Templestowe

Service Provider: Bupa Aged Care Australia Pty Ltd

Non-Compliance Notices

Status Status Archived
Date notice sent Date notice sent 07/10/2021
Reason(s) for notice Reason(s) for notice A non-compliance notice was issued to the approved provider for failure to meet the following Accreditation Standards set out in Schedule 2 to the Quality of Care Principles 2014:
StandardBased on the following requirements:
Standard 2 – Ongoing assessment and planning with consumers(3) (e)
Standard 3 – Personal care and clinical care(3) (b)
Standard 7 – Human resources(3) (c)
Standard 8 – Organisational governance(3) (d) (i), (ii), (iii)
Outcome Outcome This notice was superseded by a new notice following continued non-compliance

Sanctions and Notices to Agree

Status Status Archived
Sanction or Notice to Agree applied Sanction or Notice to Agree applied The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of four (4) months.

Other requirements:
  • appoint, at its expense, an eligible adviser to assist it to comply with its responsibilities: this appointment must be made by 5:00pm on 26 March 2022; and the adviser must be appointed for a period of at least eight (8) months ceasing on 25 November 2022.
  • Give the eligible advisor all the necessary information required to provide assistance.
  • Immediately implement and comply with all advice, recommendations and directions of Commonwealth and VIC health authorities.
  • provide, at its expense, training for its officers, employees and agents as specified below and to demonstrate that it has provided that training. This training should include, but not be limited to: consumer dignity and respect, care planning and documentation, assessment and review processes, pain management, management of skin integrity, restrictive practices, behaviour management, falls management, unplanned weight loss, end of life planning, lifestyle activities, spiritual support, complaints management, staffing levels, staff training and competencies, staff knowledge of effective risk management, workforce governance;
    • The Provider must provide a written training plan to the Commission by 1 April 2022 and written evidence of successful completion of the specified training by 17 November 2022.
  • participate in fortnightly teleconferences with the Commission and ensure a fortnightly written report is prepared and provided to enable the Commission to monitor the provider’s progress towards returning to compliance.
Sanction or Notice to Agree date Sanction or Notice to Agree date 25/03/2022
Expiry date Expiry date 25/11/2022
Reason(s) for sanction or notice to agree Reason(s) for sanction or notice to agree The Aged Care Quality and Safety Commission identified that there is an immediate and severe risk to the safety, health or well-being of care recipients to whom the approved provider is providing care.

Failures of relevance to the decision to impose the sanction are:

Standard 1 – Consumer dignity and choice
(a), (f)
Standard 2 – Ongoing assessment and planning with consumers
(a), (b), (c), (d), (e)
Standard 3 – Personal care and clinical care
(a), (b), (c), (e)
Standard 4 – Services and supports for daily living
(a), (b)
Standard 6 – Feedback and complaints
Standard 7 – Human resources
(a), (c), (d)
Standard 8 – Organisational governance
(a), (c), (d), (e)
Current status of service Current status of service The Aged Care Quality and Safety Commission are continuing to monitor the services return to compliance.
An advisor was appointed by the approved provider on 1 April 2022.
Residents and relatives were notified on 5 April 2022.