Notices of Non-compliance, Notices to Agree and Sanctions in Bupa Eastwood

Service Provider: Bupa Aged Care Australia Pty Ltd

Non-Compliance Notices

Details
Status Status Current
Date notice sent Date notice sent 12/08/2022
Reason(s) for notice Reason(s) for notice A non-compliance notice was issued to the approved provider for failure to meet the following Quality Standards set out in Schedule 2 to the Quality of Care Principles 2014:

Standard 1 Consumer dignity and choice - (a), (e)
Standard 2 Ongoing assessment and planning with consumers - (a), (c), (d), (e)
Standard 3 Personal care and clinical care - (a), (b), (d), (f), (g)
Standard 4 Services and supports for daily living - (a), (f)
Standard 5 Organisation’s service environment - (b)
Standard 6 Feedback and complaints - (c)
Standard 7 Human resources - (a), (c), (d), (e)
Standard 8 Organisational governance - (c), (d), (e)
 
Outcome Outcome

Sanctions and Notices to Agree

Details
Status Status Current
Sanction or Notice to Agree applied Sanction or Notice to Agree applied In order to avoid the imposition of a revocation sanction under section 63N of the Aged Care Quality and Safety Commission Act 2018, the approved provider is required to agree to the following in writing by 5.00pm on 25 August 2022:
  • appoint, at its expense, an eligible adviser to assist them to comply with its responsibilities:
  • this appointment must be made by 5:00pm on 26 August 2022; and
  • the adviser must be appointed for a period of at least four (4) months ceasing on 26 December 2022.
  • give the eligible advisor all the necessary information required to provide their assistance.
  • Immediately implement and comply with all advice, recommendations and directions of Commonwealth and Victorian Health Authorities.
  • provide, at its expense, training for its officers, employees and agents as specified below and to demonstrate that it has provided that training. This training should include, but not be limited to: clinical oversight and supervision; best practice infection prevention and control, and appropriate use of personal protective equipment; and identification and management of risks.
    • The Provider must provide a written training plan to the Commission by 8 September 2022 and written evidence of successful completion of the specified training by 16 December 2022.
  • participate in regular teleconferences with the Commission and ensure a regular written report is prepared and provided to enable the Commission to monitor the provider’s progress towards returning to compliance.
Sanction or Notice to Agree date Sanction or Notice to Agree date 25/08/2022
Expiry date Expiry date 26/12/2022
Reason(s) for sanction or notice to agree Reason(s) for sanction or notice to agree The Aged Care Quality and Safety Commission identified that there is an immediate and severe risk to the safety, health or well-being of care recipients to whom the approved provider is providing care.

Failures of relevance to the decision to impose the notice are:

Failure to comply with section 54-1(1)(b) of the Aged Care Act to maintain an adequate number of appropriately skilled staff to ensure that the care needs of care recipients are met.

Failure to comply with the following Quality Standards:

Standard 3 – Personal care and clinical care
(g)
Standard 7 – Human resources
(a)
Standard 8 – Organisational governance
(c), (d)
 
Current status of service Current status of service The Aged Care Quality and Safety Commission are continuing to monitor the services return to compliance.
An advisor was appointed by the approved provider on 28 August 2022.
Care recipients and representatives have been notified.