Notices of Non-compliance, Notices to Agree and Sanctions in Bupa Eastwood
Service Provider: Bupa Aged Care Australia Pty Ltd
|Date notice sent||Date notice sent 12/08/2022|
|Reason(s) for notice||
Reason(s) for notice
A non-compliance notice was issued to the approved provider for failure to meet the following Quality Standards set out in to the Quality of Care Principles 2014:
Standard 1 Consumer dignity and choice - (a), (e)
Standard 2 Ongoing assessment and planning with consumers - (a), (c), (d), (e)
Standard 3 Personal care and clinical care - (a), (b), (d), (f), (g)
Standard 4 Services and supports for daily living - (a), (f)
Standard 5 Organisation’s service environment - (b)
Standard 6 Feedback and complaints - (c)
Standard 7 Human resources - (a), (c), (d), (e)
Standard 8 Organisational governance - (c), (d), (e)
Sanctions and Notices to Agree
|Sanction or Notice to Agree applied||
Sanction or Notice to Agree applied
In order to avoid the imposition of a revocation sanction under section 63N of the Aged Care Quality and Safety Commission Act 2018, the approved provider is required to agree to the following in writing by 5.00pm on 25 August 2022:
|Sanction or Notice to Agree date||Sanction or Notice to Agree date 25/08/2022|
|Expiry date||Expiry date 26/12/2022|
|Reason(s) for sanction or notice to agree||
Reason(s) for sanction or notice to agree
The Aged Care Quality and Safety Commission identified that there is an immediate and severe risk to the safety, health or well-being of care recipients to whom the approved provider is providing care.
Failures of relevance to the decision to impose the notice are:
Failure to comply with section 54-1(1)(b) of the Aged Care Act to maintain an adequate number of appropriately skilled staff to ensure that the care needs of care recipients are met.
Failure to comply with the following Quality Standards:
Standard 3 – Personal care and clinical care
Standard 7 – Human resources
Standard 8 – Organisational governance
|Current status of service||
Current status of service
The Aged Care Quality and Safety Commission are continuing to monitor the services return to compliance.
An advisor was appointed by the approved provider on 28 August 2022.
Care recipients and representatives have been notified.