Notices of Non-compliance, Notices to Agree and Sanctions in Bupa Clayton

Service Provider: Bupa Aged Care Australia Pty Ltd

Non-Compliance Notices

Status Status Archived
Date notice sent Date notice sent 01/04/2019
Reason(s) for notice Reason(s) for notice

A notice of non-compliance was issued to the approved provider for failure to meet the following Accreditation Standards set out in Schedule 2 of the Quality of Care Principles 2014.

Accreditation Standard 2: Health and personal care

2.8 Pain management

Outcome Outcome The Approved Provider has remedied the non-compliance.

Sanctions and Notices to Agree

Status Status Current
Sanction or Notice to Agree applied Sanction or Notice to Agree applied In order to avoid the imposition of a revocation sanction under section 63N of the Aged Care Quality and Safety Commission Act 2018, the approved provider is required to agree to the following in writing by 5.00pm on 6 August 2021:
  • appoint, at its expense, an eligible adviser to assist them to comply with its responsibilities:
  • this appointment must be made by 5:00pm on 11 August 2021; and
  • the adviser must be appointed for a period of at least six (6) months ceasing on 4 February 2022.
  • provide, at its expense, training for its officers, employees and agents as specified below and to demonstrate that it has provided that training.
This training should include, but not be limited to:
  • clinical assessment and planning following deterioration/change related to a care recipient, effective management of risks associated with care, quality standards, incident management requirements.
The Provider must provide a written training plan to the Commission by 18 August 2021 and written evidence of successful completion of the specified training by 4 February 2022.
  • participate in regular teleconferences with the Commission and ensure a regular written report is prepared and provided to enable the Commission to monitor the provider’s progress towards returning to compliance.
Sanction or Notice to Agree date Sanction or Notice to Agree date 04/08/2021
Expiry date Expiry date 04/02/2022
Reason(s) for sanction or notice to agree Reason(s) for sanction or notice to agree The Aged Care Quality and Safety Commission identified that there is an immediate and severe risk to the safety, health or well-being of care recipients to whom the approved provider is providing care.
Failures of relevance to the decision to impose the notice are:
Non-compliance with Section 15LA(1); Section 15LA(2)(a), 15LA(2)(b), 15LA(2)(c), 15LA(2)(d) and 15LA(2)(e); Section 15LA(3)(a), 15LA(3)(b), 15LA(3)(c), 15LA(3)(d) and 15LA(3)(e); Section 15MD(2), 15MD(3) of the Quality of Care Principles 2014.
StandardBased on the following requirements:
Standard 3 – Personal care and clinical care(3) (b)
(3) (d)
Standard 7 – Human resources(3) (a)
(3) (c)
Standard 8 – Organisational governance(3) (d) (i), (ii), (iii), (iv)
Current status of service Current status of service
The Aged Care Quality and Safety Commission are continuing to monitor the services return to compliance. An advisor has been appointed by the approved provider. The residents and relatives have been notified.