Notices of Non-compliance, Notices to Agree and Sanctions in Bupa Stirling

Service Provider: Bupa Aged Care Australia Pty Ltd

Non-Compliance Notices

Details
Status Status Current
Date notice sent Date notice sent 15/11/2019
Reason(s) for notice Reason(s) for notice

A notice of non-compliance was issued to the approved provider for failure to comply with the following Aged Care Quality Standards set out in Schedule 2 of the Quality of Care Principles 2014.

 

Standard 3 – Personal care and clinical care

Based on the following requirement:

(3) (b)

Outcome Outcome
Details
Status Status Archived
Date notice sent Date notice sent 12/11/2018
Reason(s) for notice Reason(s) for notice

A notice of non-compliance was issued to the approved provider for failure to meet the following Accreditation Standards set out in Schedule 2 of the Quality of Care Principles 2014:

Accreditation Standard 2: Health and personal care

2.7 Medication management

Outcome Outcome The approved provider has failed to remedy the non-compliance and the Department has imposed sanctions.

Sanctions and Notices to Agree

Details
Status Status Archived
Sanction or Notice to Agree applied Sanction or Notice to Agree applied 1) The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of nine (9) months. 
2) Revocation of approved provider status for a period of nine (9) months, unless the below conditions are undertaken
a) Appoint, at their expense, two advisers, one to the service and the other to head office for a period of nine (9) months, to assist the approved provider to comply with their responsibilities in relation to care and services.
b) Appoint, at their expense, two administrators, one to the service and the other head office for a period of nine (9) months, to assist the approved provider to comply with their responsibilities in relation to governance and business operations.
c) Provide, at their expense, training for officers, employees and agents at the service and demonstrate that this has been provided.

Additional sanctions imposed on 19 March 2019:
1) Vary conditions to which the allocation of places are subject by requiring the provider to have the appropriate number of skilled and qualified staff in this services to ensure that services are delivered in accordance with the Accreditation Standards.
2) Suspend the allocation of all vacant places and will continue to take effect progressively at the specified services when each allocation place becomes vacant.
3) Revoke the vacant places if the services are closed.

 
Sanction or Notice to Agree date Sanction or Notice to Agree date 13/02/2019
Expiry date Expiry date 13/11/2019
Reason(s) for sanction or notice to agree Reason(s) for sanction or notice to agree

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

1.6 Human resource management

Accreditation Standard 2: Health and personal care

2.7 Medication management

2.8 Pain management

2.13 Behavioural management

Accreditation Standard 3: Care recipient lifestyle

3.2 Regulatory compliance.

Current status of service Current status of service

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

A residents and relatives meeting was held on 26 February 2019.

The advisor at the Service was appointed by the approved provider on 20 February 2019.

The administrator at the Service was appointed by the approved provider on 20 February 2019