Notices of Non-compliance, Notices to Agree and Sanctions in Bupa Seaforth

Service Provider: Bupa Aged Care Australia Pty Ltd

Non-Compliance Notices

Details
Status Status Current
Date notice sent Date notice sent 22/10/2020
Reason(s) for notice Reason(s) for notice A non-compliance notice was issued to the approved provider for failure to comply with the following Aged Care Quality Standards set out in Schedule 2 of the Quality of Care Principles 2014.
 
Standard 3 – Personal care and clinical care
Based on the following requirements:
(3) (b)
 
Standard 6 – Feedback and complaints
Based on the following requirements:
(3) (c)
 
Outcome Outcome
Details
Status Status Current
Date notice sent Date notice sent 11/02/2021
Reason(s) for notice Reason(s) for notice A non-compliance notice was issued to the approved provider for failure to meet the following Accreditation Standards set out in Schedule 2 to the Quality of Care Principles 2014:
Standard 1(3)(a) (3)(b) (3)(c) (3)(e) (3)(f)
Standard 2(3)(a) (3)(b) (3)(e)
Standard 3(3)(a) (3)(b) (3)(g)
Standard 4(3)(a) (3)(b) (3)(c)
Standard 5(3)(b)
Standard 6(3)(b) (3)(d)
Standard 7(3)(a) (3)(d)
Standard 8(3)(a) (3)(c) (3)(d) (3)(e)
Outcome Outcome
Details
Status Status Archived
Date notice sent Date notice sent 26/10/2018
Reason(s) for notice Reason(s) for notice A notice of non-compliance was issued to the approved provider for failure to meet the following Accreditation Standards set out in Schedule 2 of the Quality of Care Principles 2014: 
Accreditation Standard 1: Management systems, staffing and organisational development
1.1 Continuous improvement, 1.2 Regulatory compliance, 1.3 Education and staff development, 1.7 Inventory and equipment, 1.8 Information systems
Accreditation Standard 2: Health and personal care
2.1 Continuous improvement, 2.2 Regulatory compliance, 2.3 Education and staff development, 2.9 Palliative care, 2.10 Nutrition and hydration, 2.12 Continence management, 2.14 Mobility, dexterity and rehabilitation
Accreditation Standard 3: Care recipient lifestyle
3.1 Continuous improvement, 3.3 Education and staff development, 3.4 Emotional support, 3.5 Independence, 3.6 Privacy and dignity
3.7 Leisure interests and activities, 3.8 Cultural and spiritual life, 3.9 Choice and decision-making
Accreditation Standard 4: Physical environment and safe systems
4.1 Continuous improvement, 4.2 Regulatory compliance, 4.3 Education and staff development, 4.4 Living environment, 4.5 Occupational health and safety, 4.6 Fire, security and other emergencies, 4.8 Catering, cleaning and laundry services
Outcome Outcome Service has failed to meet the un-met of the Notice on Non-Compliance and has been superseded by Sanctions.

Sanctions and Notices to Agree

Details
Status Status Archived
Sanction or Notice to Agree applied Sanction or Notice to Agree applied 1) The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of six (6) months.
2) Revocation of approved provider status, unless an adviser is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.
3) Revocation of approved provider status, unless an administrator is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to governance and business operations.
4) Revocation of approved provider status, unless the approved provider agrees to provide relevant training within six (6) months, at its expense, for its care staff, managers and key personnel to support them in meeting the needs of care recipients.

Additional sanctions imposed on 19 March 2019:
1) Vary conditions to which the allocation of places are subject by requiring the provider to have the appropriate number of skilled and qualified staff in this services to ensure that services are delivered in accordance with the Accreditation Standards.
2) Suspend the allocation of all vacant places and will continue to take effect progressively at the specified services when each allocation place becomes vacant.
3) Revoke the vacant places if the services are closed.

Additional sanctions imposed on 14 November 2019:
1) Prohibiting the further allocation of places to Bupa Aged Care Australia Pty Ltd; and
2) Varying the conditions to which all the places allocated in respect of the Service are subject by imposing a condition that Bupa is to prepare and submit to the Department weekly reports.
Sanction or Notice to Agree date Sanction or Notice to Agree date 18/09/2018
Expiry date Expiry date 14/05/2020
Reason(s) for sanction or notice to agree Reason(s) for sanction or notice to agree

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Australian Aged Care Quality Agency.

 

The department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

1.6 Human resource management

Accreditation Standard 2: Health and personal care

2.4 Clinical care

2.7 Medication management

2.8 Pain management

2.11 Skin care

2.13 Behavioural management

Accreditation standard 3: Care recipient lifestyle

3.2 Regulatory compliance

Current status of service Current status of service The Department and the Quality Agency are continuing to monitor the service.

A residents and relatives meeting was held on 28 September 2018.

The adviser was appointed by the approved provider on 25 September 2018.

The administrator was appointed by the approved provider on 25 September 2018.

On 15 March 2019 the  Department extended the sanctions due to ongoing concerns identified at the service by the Aged Care Quality and Safety Commission in a review audit conducted between 22 and 25 January 2019.  The sanctions have been extended by 6 months and now expire on 18 September 2019.

On 9 August 2019 the Department extended the sanctions due to ongoing concerns identified at the service by the Aged Care Quality and Safety Commission in a review audit conducted between 29 April to 2 May 2019. The sanctions have been extended by four (4) months and now expire on 18 January 2020.

On 14 November 2019 the Department extended the sanctions due to ongoing concerns identified at the service by the Aged Care Quality and Safety Commission's Serious Risk Decision dated 17 October 2019. The sanctions have been extended by six (6) months and now expire on 14 May 2020.