Notices of Non-compliance, Notices to Agree and Sanctions in Bupa Calwell

Non-Compliance Notices

	Details
Status	Status Archived
Date notice sent	Date notice sent 26/06/2019
Reason(s) for notice	Reason(s) for notice A notice of non-compliance was issued to the approved provider for failure to meet the following Accreditation Standards set out in Schedule 2 of the Quality of Care Principles 2014. Accreditation Standard 2: Health and Personal Care 2.7 Medication management Accreditation Standard 4: Physical environment and safe systems 4.4 Living environment
Outcome	Outcome The Approved Provider has remedied the non-compliance.

Sanctions and Notices to Agree

21st November 2018

	Details
Status	Status Archived
Sanction or Notice to Agree applied	Sanction or Notice to Agree applied 1) The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of six months. 2) Revocation of approved provider status for a period of six months, unless the below conditions are undertaken a) Appoint at their expense, an adviser to assist with complying with responsibilities in relation to care and services b) To provide, at their expense, training for officers, employees and agents. Additional sanctions imposed on 19 March 2019: 1) Vary conditions to which the allocation of places are subject by requiring the provider to have the appropriate number of skilled and qualified staff in this services to ensure that services are delivered in accordance with the Accreditation Standards. 2) Suspend the allocation of all vacant places and will continue to take effect progressively at the specified services when each allocation place becomes vacant. 3) Revoke the vacant places if the services are closed.
Sanction or Notice to Agree date	Sanction or Notice to Agree date 21/11/2018
Expiry date	Expiry date 27/03/2019
Reason(s) for sanction or notice to agree	Reason(s) for sanction or notice to agree The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Australian Aged Care Quality Agency. There were critical deficiencies at the service contributing to serious and detrimental failings in several areas including: Accreditation Standard 2: Health and personal care 2.4 Clinical care Additional failures of relevance to the decision to impose sanctions were: Accreditation Standard 1: Management systems, staffing and organisational development 1.3 Education and staff development, 1.6 Human resource management, Accreditation Standard 2: Health and personal care 2.1 Continuous improvement, 2.3 Education and staff development, 2.7 Medication management, 2.8 Pain Management, 2.13 Behavioural management, 2.14 Mobility, dexterity and rehabilitation Accreditation Standard 3: Care recipient lifestyle 3.3 Education and staff development, 3.7 Leisure interests and activities, 3.8 Cultural and spiritual life Accreditation Standard 4: Physical environment and safe systems 4.3 Education and staff development
Current status of service	Current status of service The Department and the Quality Agency are continuing to monitor the service. A residents and relatives meeting was held on 12/12/2018. The adviser was appointed by the approved provider on 26 November 2018. Following reconsideration of its original decision to impose sanctions, the department varied the expiry date of sanction 1 & 2 to expire on 27/03/2019.

Back to top