Notices of Non-compliance, Notices to Agree and Sanctions in Bupa Calwell

Service Provider: Bupa Aged Care Australia Pty Ltd

Non-Compliance Notices

Details
Status Status Archived
Date notice sent Date notice sent 26/06/2019
Reason(s) for notice Reason(s) for notice

A notice of non-compliance was issued to the approved provider for failure to meet the following Accreditation Standards set out in Schedule 2 of the Quality of Care Principles 2014.

 

Accreditation Standard 2: Health and Personal Care

2.7 Medication management

Accreditation Standard 4: Physical environment and safe systems

4.4 Living environment

Outcome Outcome The Approved Provider has remedied the non-compliance.

Sanctions and Notices to Agree

Details
Status Status Archived
Sanction or Notice to Agree applied Sanction or Notice to Agree applied 1) The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of six months.
2) Revocation of approved provider status for a period of six months, unless the below conditions are undertaken
a) Appoint at their expense, an adviser to assist with complying with responsibilities in relation to care and services
b) To provide, at their expense, training for officers, employees and agents.  

Additional sanctions imposed on 19 March 2019:
1) Vary conditions to which the allocation of places are subject by requiring the provider to have the appropriate number of skilled and qualified staff in this services to ensure that services are delivered in accordance with the Accreditation Standards.
2) Suspend the allocation of all vacant places and will continue to take effect progressively at the specified services when each allocation place becomes vacant.
3) Revoke the vacant places if the services are closed.
Sanction or Notice to Agree date Sanction or Notice to Agree date 21/11/2018
Expiry date Expiry date 27/03/2019
Reason(s) for sanction or notice to agree Reason(s) for sanction or notice to agree The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Australian Aged Care Quality Agency. There were critical deficiencies at the service contributing to serious and detrimental failings in several areas including:
 
Accreditation Standard 2: Health and personal care
2.4 Clinical care 
Additional failures of relevance to the decision to impose sanctions were:
Accreditation Standard 1: Management systems, staffing and organisational development
1.3 Education and staff development, 1.6 Human resource management, Accreditation Standard 2: Health and personal care
2.1 Continuous improvement, 2.3 Education and staff development, 2.7 Medication management, 2.8 Pain Management, 2.13 Behavioural management, 2.14 Mobility, dexterity and rehabilitation
Accreditation Standard 3: Care recipient lifestyle
3.3 Education and staff development, 3.7 Leisure interests and activities, 3.8 Cultural and spiritual life
Accreditation Standard 4: Physical environment and safe systems
4.3 Education and staff development
 
Current status of service Current status of service

The Department and the Quality Agency are continuing to monitor the service.

A residents and relatives meeting was held on 12/12/2018.

The adviser was appointed by the approved provider on 26 November 2018.

Following reconsideration of its original decision to impose sanctions, the department varied the expiry date of sanction 1 & 2 to expire on 27/03/2019.