Notices of Non-compliance, Notices to Agree and Sanctions in Assist Home Care

• The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of six (6) months.

• Revocation of approved provider status, unless an adviser is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.

• Revocation of approved provider status, unless an administrator is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to governance and business operations.

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Australian Aged Care Quality Agency.

The department has serious concerns in relation to:

Home Care Standard 1: Effective management      

1.6 Risk management

Home Care Standard 2: Appropriate Access and Service Delivery

2.2 Assessment

2.3 Care plan development and delivery

2.4 Service user reassessment

2.5 Service user referral

The Department and the Quality Agency are continuing to monitor the service.

The adviser/administrator was appointed by the approved provider on 9 October 2018.
The Provider has been revoked as an Approved Provider of Aged Care, effective from 29 April 2019.