Notices of Non-compliance, Notices to Agree and Sanctions in Tianshi Community Care Trust trading as TSC Home and Community Care

Service Provider: Angels Health Service Australia Pty Ltd

Sanctions and Notices to Agree

Status Status Current
Sanction or Notice to Agree applied Sanction or Notice to Agree applied In order to avoid the imposition of a revocation sanction under section 63N of the Aged Care Quality and Safety Commission Act 2018, the approved provider is required to agree to the following in writing by 5.00pm on 15 July 2022:
  • appoint, at its expense, an eligible adviser to assist them to comply with its responsibilities:
  • this appointment must be made by 5:00pm on 19 July 2022; and
  • the adviser must be appointed for a period of at least six (6) months ceasing on 13 January 2023.
  • Give the eligible adviser all the necessary information required to provide their assistance.
  • provide, at its expense, training for its officers, employees and agents as specified below and to demonstrate that it has provided that training.
    • This training should include, but not be limited to: care planning and documentation; assessment and review processes; risk mitigation for high impact, high prevalence risks; falls prevention and management; swallowing/choking management; oxygen management; pain management; wound management; continence management; clinical monitoring and response to clinical deterioration; management of restrictive practice; clinical oversight and governance.
    • The Provider must provide a written training plan to the Commission by 1 August 2022 and written evidence of successful completion of the specified training by 1 December 2022.
  • participate in regular teleconferences with the Commission and ensure a fortnightly written report is prepared and provided to enable the Commission to monitor the provider’s progress towards returning to compliance.
Sanction or Notice to Agree date Sanction or Notice to Agree date 13/07/2022
Expiry date Expiry date 13/01/2023
Reason(s) for sanction or notice to agree Reason(s) for sanction or notice to agree The Aged Care Quality and Safety Commission identified that there is an immediate and severe risk to the safety, health or well-being of care recipients to whom the approved provider is providing care.

Failures of relevance to the decision to impose the sanction are:

Standard 2 – Ongoing assessment and planning with consumers
(a), (d), (e)
Standard 3 – Personal care and clinical care
(a), (b), (c), (d), (e), (f)
Standard 4 – Services and supports for daily living
Standard 7 – Human resources
(c), (d)
Standard 8 – Organisational governance
(b), (c), (d), (e)
Current status of service Current status of service
The Aged Care Quality and Safety Commission are continuing to monitor the services return to compliance.
An advisor was appointed by the approved provider on18 July 2022