Published date: 3 May 2023
The My Aged Care fax number (1800 728 174) will be unavailable from 31 July 2023.
Why is My Aged Care stopping fax?
Decommissioning fax is expected to provide the following benefits:
- make it faster and easier for clients to progress through their aged care journey,
- provide certainty for referrers that a referral has been received by My Aged Care, and
- allows information to be pre-populated where possible through the use of digital forms.
How else can I contact or supply information to My Aged Care?
You can still contact My Aged Care by phone, in person, online or by post.
To send forms and/or documentation (such as support person or organisation forms) to My Aged Care, you can also upload to your Online Account. Your Online Account, which is accessed via myGov, contains important information about you and your interactions with My Aged Care.
Learn more about how to upload documents to your Online Account in the:
What if I’m a health professional?
In addition to the contact options listed above, health professionals can send referrals to My Aged Care via:
See the For health professionals page for more information
To learn more about the different ways to contact My Aged Care, visit the Contact us page.
Last updated date: 4 May 2023
News and updates
For alerts on issues like COVID-19, information on new features coming to this website, important updates from the Australian Government about aged care, and more, visit our News and updates page.