Published date: 1 August 2023
The My Aged Care fax number (1800 728 174) is no longer available, as of 31 July 2023.
Why did My Aged Care stop receiving fax?
Decommissioning fax will provide the following benefits:
- make it faster and easier for clients to progress through their aged care journey,
- provide certainty for referrers that a referral has been received by My Aged Care, and
- allows information to be pre-populated where possible through the use of digital forms.
How else can I contact or supply information to My Aged Care?
You can still contact My Aged Care by phone, in person, or by post.
To send forms and/or documentation (such as support person or organisation forms) to My Aged Care, you can also upload to your Online Account. Your Online Account, is accessed via myGov and contains important information about you and your interactions with My Aged Care.
Learn more about how to upload documents to your Online Account:
What if I’m a health professional?
In addition to the contact options listed above, health professionals can send referrals to My Aged Care via:
See the For health professionals page for more information
To learn more about the different ways to contact My Aged Care, visit the Contact us page.
Last updated date: 1 August 2023
News and updates
For alerts on issues like COVID-19, information on new features coming to this website, important updates from the Australian Government about aged care, and more, visit our News and updates page.