Free sign language interpreting service

The Department of Health is funding a new service for Australians over the age of 65 who are deaf, deafblind or hard of hearing.

From November 2020, older Australians who don’t have access to interpreting services through aged care programs, or the National Disability Insurance Scheme (NDIS), can access up to 40 hours* of services, per year, through Auslan Connections.

What’s provided through the service?

The face-to-face (in person or on video call) interpreting service can be used for contacting services like My Aged Care, family/social events, banking, moving/selling house or dealing with agencies/advisors.

Services are available in:

  • Auslan
  • American Sign Language
  • International Sign Language
  • Signed English for deaf consumers or consumers who are hard of hearing, and tactile signing and hand over hand for deafblind consumers

How to access this service

You don’t need an assessment to access this service. If you’d like to register simply call Auslan Connections on 07 3892 8552.

Once registered you will receive a Department of Health booking code, which you can use each time you book an interpreting service. Bookings can be made through Auslan Connections.

*Note: there is currently no cap on individual service use. However, in order to remain within budget, average use must not exceed 40 hours per person per year. Over the next six months usage will be monitored to determine whether an individual cap on service hours is needed.

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