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Increasing Choice in Home Care

As of 27 February 2017, a number of changes have been introduced that will give you greater choice, control and flexibility in the way you receive home services, and how those services are delivered.

The Increasing Choice in Home Care video provides some personal insights into receiving home care package services and explains some changes to increase consumer choice and flexibility about who delivers your care.

Find out more about help at home services and how to access them.


Annette: A home care package is a coordinated package of services for people, so that they can maintain the quality of life, and really, it helps them to stay at home.

Bernard: I have a choice, I have a choice to change the package I’m on. I looked at the aged care website. I’ve looked at the Aged Care Plan and I’m on Level Two, and now the girls come in every morning. There’s not a lot more I can say on that. It’s just that it’s a great, it’s a great thing, great package. I love it.

Lloyd: A lady comes every day to put these compression stockings on.

Mary: It’s such a good system. Anything you want to know about what’s going on or what is available to you is on My Aged Care website.

Diana: I think, our lives would have been so restricted. It changed our lives.

Annette: The new home care reforms are fantastic, in that, as much as before, people had that choice in who, and when, and where the services were delivered, but they didn’t have a choice of who delivered them - the service provider. These new home care reforms will give people their choice in who their service provider is. Once upon a time, those service providers would be allocated a package. Now, the older person will have the package allocated to them. They can then choose their service provider. You can control who oversees your package, who delivers your care, who meets your needs best and who will make sure that your package is delivered in the most efficient manner. People are given that control, that if they’re unhappy with the provider, they can change.

Paul: We’re looking at the changes to My Aged Care and to home care packages which really will involve consumers having much more choice about who provides their service and how it’s provided to them. For providers, that’s going to mean we have greater choice about how we innovate, how we provide services and how we really provide personalised services to older people. What they do is, they give us an opportunity as a provider to put the older person and their family at the centre of everything that we’re doing, because we can react much more flexibly and provide the sorts of services that older people want and we’re in a market place. We will be out there competing with other providers to provide a really high quality service that attracts older people and their family, carers.

Annette: I always say to people, My Aged Care is where you go for information. If you’re not familiar with the computers and that technology, ring the My Aged Care number and you’ll get as much information as you need.

Last reviewed: 13 March, 2017.