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3. Be assigned a home care package

After you have been assessed as eligible for a home care package, follow this pathway to access and manage your services:

When a home care package becomes available, you will get a letter from My Aged Care to let you know you have been assigned a package.

The letter will set out the level of home care package that has been assigned to you and include a unique referral code that you give to your chosen provider.

You may be assigned a home care package below the level you have been approved for. This is so you can access care and services while you wait for a package at your approved level to become available.

You should take a copy of your package assignment letter with your referral code, along with the results from your income assessment from the Department of Human Services, to meetings with your preferred provider to start planning and negotiating your services.

You have 56 days to find a service provider and enter into a Home Care Agreement from the date of your assignment letter.

If you have difficulty finding an approved home care provider and have not entered into a Home Care Agreement within the 56 days, or need more time to make a decision, you can call My Aged Care and they can extend the time by a further 28 days.



After you have been assigned a home care package and found a provider that meets your needs, the next step is to develop a care plan and sign a Home Care Agreement.

Last reviewed: 13 September, 2017.