Getting started

My Aged Care explained

My Aged Care is an Australian Government website and phone line to help you find out what aged care services may be available to help you.

It’s never too early or too late to talk about aged care. Talking about getting some extra help doesn’t mean you can’t live an independent or active life. Read about tips for having a conversation and possible conversation starters about aged care.

Step 1. Find out about what services are available

You may be eligible to receive services such as:

Help at home

  • personal care like help getting dressed
  • transport
  • modifications to your home like hand rails or ramps
  • nursing, physiotherapy and other care
  • meals
  • household jobs like cleaning or gardening
  • equipment like walking frames
  • social activities.

Short-term help

  • when you have had a setback and want to get your independence back
  • recovery from an accident or illness, including after a hospital stay
  • when you or your carer needs a break (respite care).

Care in an aged care home

If you find you need ongoing help with day-to-day tasks or health care, a residential aged care home lets you live in a supported environment where help is available 24 hours a day.

Step 2. Call us on 1800 200 422

Step 3. Have a face to face assessment

  • My Aged Care may arrange for a trained assessor to come to your home.
  • With your consent they will assess your care needs and eligibility for services and work with you to develop a support plan which addresses your needs, goals and preferences.
  • Someone else can be with you during this visit.

Step 4. Find out about costs

  • My Aged Care and service providers can give you information about costs. You will be told if you need a financial assessment.

Step 5. Choose services

  • The service finders on the My Aged Care website can help you locate and compare some services in your area once you know which type of care you are eligible for.
  • Your assessor and My Aged Care can also help you find a service provider(s) in your local area that meets your needs.


For more information on a range of aged care services and how to access them, there are resources available to explain how to get started with My Aged Care.

See what others have done

Last reviewed: 2 July, 2017.