Phone
Phone
1300 911 728
Address
450 Waverley Road
Malvern East VIC, 3145

Home care package level 3

Description

- As an innovative Provider we offer superior value for Chinese speaking Home Care Package holders to Self-Manage their care services.
- Happy Living offers the very low admin fee of 13% of your Home Care Package.
-At Happy Living you will have the unique opportunity to self-manage your Home Care Package with the added bonus of team members who speak your language. Say hello to full control and flexibility!
-Our team has over 30 years of experience in aged care and we are experts at hosting Home Care Packages. We are dedicated to providing excellent service to our clients.
-At Happy Living our philosophy is that Chinese speaking Home Care Package holders should be able to live independently and happily in their own homes.

Compliance information
There are no notices of non-compliance or sanctions recorded.
ABN
31423392030
Approved Provider
Argent Nominees Pty Ltd
Opening hours
Monday - Friday
9.00 AM - 5.00 PM
Cultural environment
Australian, Chinese, Chinese Asian, English
Languages
Cantonese, Chinese, Chinese (All Dialects), English, Mandarin
Religion
Anglican, Baptist, Buddhism, Catholic, Churches of Christ, Eastern Orthodox, Hinduism, Islam, Jehovah's Witnesses, Judaism, Latter-day Saints, Lutheran, Oriental Orthodox, Other Christian, Other Protestant, Pentecostal, Presbyterian and Reformed, Salvation Army, Seventh-day Adventist, Uniting Church
Culturally and linguistically diverse, People who live in rural or remote areas, Financially or Socially disadvantaged people, Veterans, Dementia, Continence, Vision, Hearing, Terminal illness, Respite care, Mobility, Wellness and reablement

Home Care Package

There are 4 levels of Home Care Package which can give you the care and services you need.

Level 1 Available
Level 2 Available
Level 3 Available
Level 4 Available

Costs

Approximate Home Care Package Amount

Note: you may be required to make a contribution to the cost of your care by paying an Australian Government Income Tested Care Fee and/or Basic Daily Fee. The Home Care Package funding amounts are current as at 1 July 2019. Further information about your contributions is available on My Aged Care.

Home care package funding

Annual

Level 1
$8,750
Level 2
$15,250
Level 3
$33,500
Level 4
$50,750
This is the approximate amount paid by the Australian Government to your home care provider for your care. All costs will be taken out of your overall package budget. These figures are rounded.

Depending on your income, you will need to pay some of this amount through an Income-Tested Care Fee. The provider does not set this fee and must collect it for the Government, if it applies. It does not apply to full age pensioners. Further information, including a fee estimator tool, is available on the My Aged Care website or by calling 1800 200 422.

The Government may provide extra funding if you are eligible for any home care supplements. Supplements available in home care are: dementia and cognition; veterans’ (with a mental health condition relating to their service); oxygen; enteral feeding; viability (for those living in a rural or remote area); and hardship.

You can also choose to pay for extra services beyond the value of the package if required, as negotiated with the provider.

Per fortnight

Level 1
$335
Level 2
$590
Level 3
$1,290
Level 4
$1,960
This is the approximate amount paid by the Australian Government to your home care provider for your care. All costs will be taken out of your overall package budget. These figures are rounded.

Depending on your income, you will need to pay some of this amount through an Income-Tested Care Fee. The provider does not set this fee and must collect it for the Government, if it applies. It does not apply to full age pensioners. Further information, including a fee estimator tool, is available on the My Aged Care website or by calling 1800 200 422.

The Government may provide extra funding if you are eligible for any home care supplements. Supplements available in home care are: dementia and cognition; veterans’ (with a mental health condition relating to their service); oxygen; enteral feeding; viability (for those living in a rural or remote area); and hardship.

You can also choose to pay for extra services beyond the value of the package if required, as negotiated with the provider.

Provider Information about Service Delivery and Pricing

- At Happy Living we charge an unbeatable, low all inclusive flat fee of 13%.

- We charge no set-up fee, no exit fee, no daily care fee and no surcharges for using service providers of your choice.

- We offer superior service for Chinese-speaking Home Care Package holders

- With Happy Living you get full control and freedom to spend your funds how you want to.

- With our self-management solution, you are able to get up to double the hours in care services than you would with a traditional Provider.

- Call 1300 911 728 today and speak to one of our lovely Care Experts about how you can get the most out of your Home Care Package funding.


This is information about how the provider can deliver services to you. This includes whether services are delivered by their own staff, subcontracted through another provider, and if you can choose who you would like to receive your services from. There may be information about the values of the service provider, the different services they offer, and new ways they can deliver services.

Care Management

Care management is an important service that includes coordinating care and services that will help you deliver on the goals you identified in your Care Plan. Every Home Care Package, including those being self-managed will require some level of care management.

Care management is an essential key component of every Home Care Package. It ensures you receive the appropriate level of support in a way that meets your current and future care needs. It should ensure there is no overlap, over-servicing or mismanagement of services.

Care management may include:
Reviewing your Home Care Agreement (an Agreement between you, and your provider, detailing the services you will access) and Care Plan (a Plan designed by you and your provider to ensure the services you access help you achieve your goals)
Coordination and scheduling of services
Ensuring your care is aligned with other supports
Providing a point-of-contact for you or your support network
Ensuring the care you receive is respectful of your culture; &
Identifying and addressing risks to your safety.

Care management may be provided in different ways including face-to-face or via phone or email. For further information, see the ‘Approach to care management’ definition or speak with the provider.

Approach to care management

- At Happy Living you are the boss.

- We empower our clients to make the best care decisions for their individual situation.

- With Happy Living you self-manage, which means you are in full control of hiring and scheduling your care services.

- As your approved Provider, we take care of the financial reconciliation, government compliance and the administration of your package.

- We will provide our clients with all the tools and support they need to successfully self-manage.

- We are never more than a phone call away.

Information about the provider’s approach to care management includes what they offer and how they charge for it. Some providers may let you choose an independent care manager or let you manage some of your own services.

Fully managed by provider

Unit Per fortnight
Type Cost
Level 1 N/A
Level 2 N/A
Level 3 N/A
Level 4 N/A

This is the fortnightly cost and the approximate number of hours where your provider is fully responsible for care management. These services may be provided in different ways including face-to-face or via phone or email. For further information, speak with the provider.

Unit Approx no. hours per fortnight
Type Hours
Level 1 N/A
Level 2 N/A
Level 3 N/A
Level 4 N/A

Self-managed by you

Unit Per fortnight
Type Cost
Level 1 N/A
Level 2 N/A
Level 3 N/A
Level 4 N/A

If you decide to self-manage, your provider will still undertake some care management. For example, an annual review of your Home Care Agreement and Care Plan. This is the fortnightly cost and approximate number of hours to do this. For further information, speak with the provider.

Unit Approx no. hours per fortnight
Type Hours
Level 1 N/A
Level 2 N/A
Level 3 N/A
Level 4 N/A

Price for Common Services

These are common services that you may be able to access in a Home Care Package. For information on other services offered, access the provider’s full price list or contact them directly.

Standard hours can be considered as Monday to Friday 6am to 6pm.

How the provider delivers services refers to whether the provider uses its own staff, the staff of other service providers, or whether they include both in delivering their services.

Personal care

Unit Per hour
Type Cost
Standard Hours $48 ($35-$65)
Non-Standard Hours
Saturday
Sunday
Public Holiday

Personal care services may include help with: bathing; showering; toileting; dressing/undressing; getting in and out of bed; washing and drying hair; shaving; and reminding you to take your medication.

From the provider

- With Happy Living you get full freedom and choice of care workers and services at market rates.

- Rates will vary depending on your choice and what you negotiate with your chosen personal care worker.



How the provider delivers services

Through other service providers

Nursing

Unit Per hour
Type Cost
Standard Hours 101 ($60-$119)
Non-Standard Hours
Saturday
Sunday
Public Holiday

Nursing services may include: wound care and management; medication administration such as assisting you to take medication; general health and other assessments; certain medical tests including blood pressure; and support with dementia. This does not include the price for goods such as bandages, dressings and continence aids where required.

The costs shown are for nursing services delivered by a Registered Nurse. The provider may offer to deliver nursing services by other levels of nurses (e.g. an Enrolled Nurse), which may have a different cost per hour.

From the provider

- With Happy Living, you can source nursing services directly at rates you are happy with.

- Rates will vary depending on your choice and what you negotiate with your chosen nurse.

How the provider delivers services

Through other service providers

Cleaning and household tasks

Unit Per hour
Type Cost
Standard Hours 40 ($30-$60)
Non-Standard Hours
Saturday
Sunday
Public Holiday

Cleaning and household tasks may include: help with making beds; ironing; laundry; dusting; vacuuming; and mopping.

From the provider

- With Happy Living you have complete control of who cleans your home to your standards, at rates you're happy with.

- Rates will vary, as you are in control.

- We never charge a surcharge for using a cleaner of your choice.

How the provider delivers services

Through other service providers

Light gardening

Unit Per hour
Type Cost
Standard Hours $40 ($30-$60)
Non-Standard Hours
Saturday
Sunday
Public Holiday

Light gardening may include help with light weeding; watering; light pruning; lawn mowing; or minor garden maintenance.

From the provider

- At Happy Living you get to choose the gardener that best suits you, at a rate you're happy with.

- Rates will vary, as you are in control.

- We never charge a surcharge for using a gardener of your choice.

How the provider delivers services

Through other service providers

In-home respite

Unit Per hour
Type Cost
Standard Hours $48 ($35-$65)
Non-Standard Hours
Saturday
Sunday
Public Holiday

A care worker supporting you in your home for a short period of time, for example when your carer is away or unavailable.

From the provider

- With Happy Living you are given full freedom and control of the services you choose for in-home respite.

- Rates will vary depending on your choice and what you negotiate with your chosen in-home respite worker.

How the provider delivers services

Through other service providers

Other Costs

Other costs relate to other prices the provider may charge you out of your total package amount.

Package management

Unit Per fortnight
Type Cost
Level 1 $43.80
Level 2 $77.08
Level 3 $167.73
Level 4 $254.25

Package management is the ongoing administration and organisational activities associated with ensuring the smooth delivery and management of your Home Care Package. It may include the costs for: preparing monthly statements; managing your package funds; and compliance and quality assurance activities required for Home Care Packages.

It does not include costs that are unrelated to supporting your care, nor costs associated with the provider’s running of their business such as marketing, office rent, insurance, or activities completed before you enter into a Home Care Agreement with them.

Where necessary, providers will include any other administration costs within the unit price for home care services, so you can see the all-inclusive cost of delivering the service.

From the provider

- At Happy Living we charge an unbeatable all inclusive low flat fee of 13%.

- Unlike other Providers we charge: no set-up fee, no daily fee, no exit fee and no surcharges for using service providers of your choice.

Maximum exit amount

Unit Max. Total
$ 0

This is the maximum amount the provider can deduct from funds that are left in your package when you leave their care (either when you change providers or leave home care). The amount covers administration costs associated with leaving. You may wish to ask the provider if you need to give a period of notice before you exit.

From the provider

- At Happy Living we don't charge an exit fee.

- We believe all clients should have the choice to switch providers free of charge if it will better suit their care needs.

Staff travel costs to visit you

Unit Per km

Staff travel costs is the price per kilometre for a care worker to travel (without you) to visit your location. Some providers may not charge this if you are within a certain distance from their location. This is different from costs for providers to travel with you, where you are receiving a transport service as part of your Home Care Package.

From the provider

information not available

Separate cost when you want to receive services from a different provider

From the provider

information not available

Providers must indicate whether they charge you an additional amount for any services they coordinate for you but which another provider delivers.

This pricing schedule was last updated 19/07/2019 03:07:23

Note: This information is maintained by the Australian Government Department of Health. While the Department has exercised due care in collating the material contained on this Website, it does not guarantee the accuracy, currency, or completeness of the information nor the quality and suitability of the services listed.

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