My Aged Care can help you find information about the services you need and what you need to do to receive them. You will see the functions of My Aged Care expand in the future, but for now it is made up of:
- the My Aged Care website – myagedcare.gov.au
- a contact centre – 1800 200 422 open 8am to 8pm locally Monday to Friday and 10am to 2pm locally on Saturday.
Note: The My Aged Care phone line is closed on Sundays and national public holidays.
Why has My Aged Care been established?
The aged care system traditionally has been difficult for individuals, family and carers to navigate. It has been challenging to easily identify the services you might need or understand how to receive those services.
My Aged Care, whether through the website or the contact centre, will help you (or your family or carers) to navigate through the aged care system. The system can seem daunting, and raises a number of questions that we are here to assist you with:
- there's such a wide range of aged care services – 'which one do I need and how do I access it?'
- the services are funded under different government programs – 'is it going to cost me anything to receive a service, and what if I can't afford to pay?'
- the services will often have their own eligibility requirements and assessment processes – 'what will this involve, do I have to pay for this, who will perform the assessment and where?'
All in all, the system can make aged care seem complex and confusing, especially if you are urgently seeking information for yourself, or a family member or friend. It's often the first step which is difficult for families. My Aged Care is here to make that first step much easier – we recognise that seeking to access aged care services can be stressful and emotional for many. We can assist by providing you with a helping hand to understand the system and the steps you might need to take. The website also shows that you're not alone – many people seek access to aged care services and find them to be a vital support for them to continue living their lives as independently as possible.
It's important to understand that there are services that may be able to help whether you are:
- finding out about the aged care system for the first time
- looking at your options following a life event such as a fall, an accident or even the death of your partner, or perhaps thinking about future needs
- caring for an elderly relative or friend.
My Aged Care video
The My Aged Care video is a three-minute interactive video which gives instructions on how to navigate through My Aged Care. View the My Aged Care video to find out more about how to use this website.
Need an interpreter?
If you speak a language other than English you can phone the Translating and Interpreting Services (TIS) on 131 450. TIS covers more than 100 languages and is available 24 hours a day, 7 days a week, for the cost of a local call. Alternatively, you can call the My Aged Care contact centre on 1800 200 422 (between 8am and 8pm on weekdays or 10am and 2pm on Saturdays), and we will organise an interpreter through TIS to support the contact centre in communicating with you.
My Aged Care also includes information on aged care in other languages.
People who are deaf or who have a hearing or speech impairment can contact My Aged Care through the National Relay Service in two easy steps:
Step 1 - Visit the National Relay Service website to choose your preferred access point
Step 2 - Ask for My Aged Care on 1800 200 422.