Due to scheduled maintenance, Apply for an assessment, Make a referral, Non-compliance checker and Contact us tools will be unavailable from Friday 25 November 11:15pm to Sunday 27 November 2022 9:00pm (AEDT). The My Aged Care Online Account and associated portals will also be unavailable during this time.
For information on COVID-19, scheduled website maintenance and other important news, see News and updates.
If you need some help around the house or think it’s time to look into aged care homes, My Aged Care is here to help.
Narrator: My Aged Care is your starting point to access government-funded aged care services.
Whatever your situation, specific needs, or background, we can help you understand what types of services are available - from services that help you live independently at home to short-term care that helps you get back on your feet, to moving into an aged care home when you can no longer live at home.
Once you have the information you need, you can call us to discuss your needs and find out if you require an assessment. If you do, an assessor will come to your home for a face-to-face assessment to work out what services you are eligible for.
We can also help you estimate the fees you may have to pay, and what service providers are available near you.
Wherever you are on your aged care journey, My Aged Care can help you get started.
Find the help you need with My Aged Care.
Go to myagedcare.gov.au or call 1800 200 422.
There are four key steps to accessing Australian Government-funded aged care services. You will find these steps repeated across our site, so you can choose the right step for you at any time.
If you are just starting out on your aged care journey, this is your first step. You can see what services are available to help you stay in your own home, or what to expect in an aged care home.
If you’ve had a look at what services might be available and you want to know if you are eligible, this is your next step. Read about how to apply and what’s involved in the assessment process.
If you’ve been assessed and are ready to find a provider and set up your new services, start here. Find out what to consider and get information about service providers near you.
If you are receiving services and want to check what you’ve got in place or make some changes, head to this section.
If you need some help, the My Aged Care team can support you over the phone.
All aged care homes in Australia will have Star Ratings by the end of 2022. Star Ratings will make it easier to compare quality and make choices about your care. Aged care homes will receive a rating of 1 to 5 stars.
Important changes are coming to Home Care Package charges on 1 January 2023. The changes will bring more transparency to how providers charge and set limits on care and package management prices.
The Older Persons Advocacy Network (OPAN) is hosting a free webinar to give you the skills to speak up for yourself or a loved one in aged care. The webinar will also see OPAN launch the self-advocacy toolkit.
Our online Fee estimator tool can help you find out what you might pay for Australian Government-funded aged care services. The Fee estimator is a simple online calculator that estimates how much your aged care services might cost.
Older people are at greater risk of more serious illness if they get COVID-19. If you – or someone you care for – need help, there is support available. This COVID-19 page lists a range of important resources to assist you.
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