Home Care Packages

If you want to stay in your own home as you get older, but need some help with things like cleaning and preparing meals, or with transport so you can go shopping or attend appointments, a Home Care Package may help you.

What is a Home Care Package?

A Home Care Package provides a co-ordinated package of services tailored to meet your specific care needs to:
  • help you to stay in your own home as you get older
  • give you choice and flexibility in the way your care and services are provided to you at home

What types of services are provided?

The types of services you get under a Home Care Package will depend on your needs. Your service provider will work in partnership with you to identify your goals and needs. Your service provider will also work with you to co-design the best ways to deliver those care and services so you can live a more active and independent life.
The services that can be provided in a Home Care Package include:
  • personal services – such as help with showering or bathing, dressing and mobility
  • support services – such as help with washing and ironing, house cleaning, gardening, basic home maintenance, home modifications related to your care needs, and transport to help you do shopping, visit your doctor or attend social activities
  • clinical care – such as nursing and other health support including physiotherapy (exercise, mobility, strength and balance), services of a dietitian (nutrition assessment, food and nutrition advice, dietary changes) and hearing and vision services
From 1 July 2015, all Home Care Packages will be provided on a Consumer Directed Care (CDC) basis.
Find out more about your choices for care and services in Home Care Packages.
Find out more about how to get a Home Care Package.

How do I know if a Home Care Package is right for me?

Ask yourself these questions:
  • am I an older person who needs some help to stay in my own home?
  • am I finding some aspects of living at home hard?
  • do I manage most of the time?
  • am I a younger person with a disability, dementia or other special care needs that are not met through specialist services?
  • do you think if you don’t get some help at home, you might have to go into an aged care home before you’re ready?
If you answer ‘yes’ to any of these questions, then you may be eligible for a Home Care Package. 
Home Care Packages have been developed to assist older people to remain living in their homes.  
There are no minimum age requirements to be eligible and there are no citizenship or residency restrictions on accessing a Home Care Package. However the packages are not intended for visitors to Australia or people requiring temporary or short-term care.
In some cases, younger people with disabilities, people with early onset dementia, or people with special care needs, may be able to access a Home Care Package – if you have been assessed and approved by an Aged Care Assessment Team (ACAT) or an Aged Care Assessment Service (ACAS) if you are in Victoria, and a home care home care provider is able to offer you an appropriate package. However, this should only occur where there are no other care facilities or care services more appropriate to meet your needs.
Home Care Packages are sometimes allocated to a service provider so that priority of access is given to people who belong to defined special needs groups. However, all service providers are expected to ensure their services are accessible to people with special needs.
Find out more about how to get a Home Care Package.

What types of packages are available?

There are four levels of Home Care Packages which can give you the care and services you need:
  • Level 1 supports people with basic care needs
  • Level 2 supports people with low-level care needs 
  • Level 3 supports people with intermediate care needs
  • Level 4 supports people with high-level care needs.
Each package level is funded at different amounts paid by the Australian Government to the service provider that delivers care and services to you.
Find out more about the subsidy rates on the Department of Social Services website.

Need an interpreter?

If you speak a language other than English you can phone the Translating and Interpreting Services (TIS) on 131 450. TIS covers more than 100 languages and is available 24 hours a day, 7 days a week, for the cost of a local call. Alternatively, you can call the National Contact Centre on 1800 200 422 (between 8am and 8pm on weekdays or 10am and 2pm on Saturdays), and we will organise an interpreter through TIS to support the contact centre in communicating with you.
My Aged Care also includes information on aged care in other languages.

If you have a hearing or speech impairment?

People who are deaf or who have a hearing or speech impairment can contact My Aged Care through the National Relay Service in two easy steps:
  1. Visit the National Relay Service website to choose your preferred access point and
  2. Ask for My Aged Care on 1800 200 422.

All Home Care Package services support people from culturally and linguistically diverse backgrounds (CALD). Some home care providers specialise in assisting people from a particular CALD group.